Debbie Kelsey

01453 544489

Customer Care Policy

Definitions: the ‘Company’ ‘we’, ‘us’ or ‘our’ is Debbie Kelsey Illustration l Design l Photography; the ‘Client’ means the party, or any person acting on their behalf with whom the Company contracts.

The document sets out the standard of care for Debbie Kelsey Illustration l Design l Photography and how it is maintained. It lets our customers know:

Defining the standards

Our standards are defined by our customers so that we deliver the best care for them.

We will:

Staff commitment

Our staff are essential in delivering our services and ensuring our customers are satisfied.

We will:

How we communicate

Efficient correspondence with customers is essential in keeping them satisfied.

We will:

How we deliver the standard

We will:

Measuring the standards

We want to ensure that our standard of customer care is optimal.

We will:

If you are dissatisfied with the conduct or behaviour of a member of our team or our service, then please contact: Debbie Kelsey on